Frequently Asked Questions
Everything you need to know about shopping at Gibbys Electronic Supermarket.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Shipping times vary by location, but typically take 3-7 business days via major carriers. You will receive a tracking number as soon as your package leaves our warehouse.
What is your return policy for electronics?
We offer a 30-day return policy on most items. Products must be in their original packaging with all accessories included. Please note that some items like in-ear headphones or special orders may be subject to specific restrictions for hygiene or manufacturer reasons.
Do my purchases come with a manufacturer warranty?
Yes, as an authorized dealer for all brands we carry, every new product comes with a full manufacturer's warranty. We also offer extended protection plans for added peace of mind.
Can I pick up my order in-store?
Absolutely. During checkout, you can select the 'In-Store Pickup' option. You will receive an email notification once your order is ready for collection at our St. Catharines showroom.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal. We also offer flexible financing options through our third-party partners to help you get your tech now and pay later.
Are the 'B-Stock' items tested and certified?
Yes, all B-Stock or open-box items undergo rigorous testing by our technicians to ensure they meet original factory specifications and are fully functional before being listed for sale.